Frequently asked questions

It is the reference site for people with residential pool, because you can find the best products to improve your experience with your pool.

You find the best and most innovative products on the market, organized into 8 categories and 32 subcategories, from making your smart pool to luxury.

In Leviapool you can find everything you need for your pool, with the selection of the best products, which is why we help you professionally to make the best decision and decrease your search time by facilitating this process. By preferring Leviapool you are entering a community dedicated to the residential pool theme, so you are sure to be advised by an expert, along with access to the content of product ranking and installation guides, always looking to help you in your shopping experience.

By joining the Leviapool community, you can be in the largest community of people with a residential pool, where you share experiences of products and services, along with being able to be informed of Leviapool content updates such as product rankings and the installation guides.

In Leviapool you can pay through Paypal or Credit cards.

The products come from the United States of America and shipments within this area are free. The shipping and the fee for admission to other countries of the product is borne by the buyer.

The delivery time depends of you location. It might take several days or a couple of weeks.

If you are not completely satisfied with your purchase for some justified reason, you can return it for a refund of 80% of the total value. Next, our return policy is detailed. RETURNS: All returns must have a postage stamp within 30 days after the date of purchase. All returned items must be in new and unused condition, with all original labels attached and sealed in a package. RETURN PROCESS: To return an item, send an email to customer service at info@leviapool.com indicating your username, the product you wish to return and the reason for the return. Subsequently, place the item safely in its original packaging [You will not be responsible for the return shipping costs. We strongly recommend that you use a tracking method to mail your return.] REIMBURSEMENTS: After receiving your return and inspecting the condition of your item. Wait 7 business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.